Our Quality Commitments

As a guarantee of trust and a certain level of service, quality certifications are a reliability indicator for a training organisation. At 7Speaking, we place quality at the heart of our services to ensure optimal satisfaction.

Our Commitment to Excellence

To ensure effective support for situations involving disabilities, we have implemented several specific strategies:

Client-centric approach

We place the client at the centre of our concerns. We take the time to understand their specific needs and adapt our training accordingly to ensure relevance and effectiveness.

Evaluation and continuous improvement

We conduct regular evaluations of our trainers and gather feedback from our clients to identify areas for improvement and continuously adapt our services.

Rigorous monitoring

We carry out regular assessments of our trainers and collect client feedback to identify areas for improvement and continuously adapt our services.

Continuous training of our teams

Our trainers and experts receive regular training in the latest methodologies and pedagogical tools to deliver high-quality training services.

Pedagogical innovation

We invest in the latest technologies and teaching approaches to provide a modern and dynamic learning experience that meets our clients' evolving needs.

Transparency and accountability

We are committed to maintaining transparent communication with our clients, sharing the results of our evaluations, and providing clear reports on the effectiveness of our training. This transparency is essential for building trust and ensuring a high level of satisfaction.

At 7Speaking, quality is much more than a mere objective; it is integrated into every aspect of our operations. By combining our prestigious certifications with a rigorous quality approach, we are dedicated to delivering language training that exceeds expectations and contributes to our clients’ success.

Finally, we believe that companies have a crucial role to play in building a sustainable and responsible future. Our commitment to Corporate Social Responsibility (CSR) reflects our desire to conduct business in an ethical, ecological, and socially responsible manner.

Quality at the heart of our training

At 7Speaking, the Qualiopi certification attests to our commitment to excellence. Our training programmes strictly adhere to regulations and follow rigorous processes to ensure consistent quality.

Our trainers, selected for their expertise, adhere to a strict charter and are regularly evaluated to ensure that our training meets the highest standards.

By integrating these criteria into our quality approach, we ensure that every aspect of our training is focused on excellence and total client satisfaction. The Qualiopi certification is a testament to our commitment to providing training services that meet the highest quality standards.

Public information

We provide clear and accessible information about our training services, including objectives, methodologies, and expected outcomes. This transparency allows our clients to make informed choices.

Design and organisation of training

Our training is designed according to proven pedagogical methodologies, tailored to identified needs. We implement a rigorous organisation to ensure the quality and effectiveness of learning.

Qualification of trainers

Our trainers are selected for their skills and expertise in their field. They receive continuous training to stay updated with the best pedagogical practices.

Precise identification of needs

We ensure a thorough understanding of each client’s needs and expectations before the training begins. We use assessment tools to adapt our programmes and ensure they align with the set objectives.

Mobilisation of pedagogical and technical resources

We deploy the necessary resources to ensure the quality of our training, including modern teaching materials, advanced technological tools, and qualified trainers.

Support and follow-up

We offer personalised support throughout the training process and ensure regular follow-up to evaluate learners' progress and adjust actions when necessary.

Results evaluation

We systematically measure the results of our training through evaluations, satisfaction surveys, and performance analyses to ensure the achievement of set objectives and identify areas for improvement.

Your enhanced trust

Discover our training paths

At 7Speaking, every step of our quality approach is designed to maximise the effectiveness and relevance of our language training. We firmly believe that the quality of our services directly reflects the results achieved by our learners. Discover how our quality approach influences and improves each training path:

ISO 9001 certification for international reach

Obtaining ISO 9001 certification, a recognised international standard, attests to our systematic approach to quality management. This standard commits us to continuously optimise our processes to ensure client satisfaction and operational effectiveness.

The ISO 9001 standard establishes essential criteria for ensuring an effective and sustainable quality management system. At 7Speaking, we comply with these criteria to guarantee the highest quality in our language training. Here are the seven key criteria we integrate into our quality approach:

Organizational context

We deeply analyse the internal and external context of our organisation to identify factors that may influence the quality of our services. This understanding allows us to adapt our processes and effectively meet client expectations and market demands.

Planning

We put in place strategic quality plans to achieve our objectives and address identified risks and opportunities. This includes defining clear objectives, planning actions, and managing the necessary resources for their realisation.

Activities execution

We ensure that our training processes are designed, implemented, and controlled to meet client requirements and quality standards. We monitor and measure performance to guarantee compliance and effectiveness in our activities.

Leadership

Our leaders play a crucial role in defining and implementing the company's quality policy. They are committed to creating a quality culture by providing necessary resources and supporting continuous improvement initiatives.

Support

We ensure adequate support in terms of human, material, and technological resources. Our teams receive continuous training and the necessary tools to maintain the quality of our services. We also manage documentation and internal communications effectively.

Performance evaluation

We regularly monitor and evaluate our processes and results to ensure quality objectives are met. This includes internal audits, management reviews, and performance analyses to identify improvement opportunities.

Continuous improvement

We are committed to a continuous improvement approach, implementing corrective and preventive actions to address non-conformities and optimise our processes. We use feedback and evaluation results to continuously improve our practices and services.

PARIS

Coworking Morning 6, rue Cambacérès 75008 Paris +33 1 44 75 09 77

ROUEN

Mach 6, Horizon 2000 Avenue des Hauts Grigneux 76420 Bihorel +33 2 76 75 51 51